Support
Frequently asked questions
Short answers about installation, local processing, long conversations, plans, payment and device binding.
Where can I install AExporter?
Microsoft Edge users can install directly from the official Microsoft Edge Add-ons listing.
Is there a Chrome version?
Yes. AExporter Pro is available on the Chrome Web Store and the Microsoft Edge Add-ons store, with the same features and the same redemption codes. The website does not offer a ZIP download.
Do I need to purchase before installing from the Edge Store?
No. You can install and use Free features first. Pro features require a valid AExporter Pro redemption code.
How do I get Pro?
Mainland China Early Access currently uses manually delivered redemption codes purchased through the Xianyu channel described in the official guide. Installation and Pro purchase are separate steps.
Is my conversation text uploaded?
Export parsing runs locally in your browser. Licensing, quotas, orders and redemption status use the AExporter API, but conversation text is not sent to the backend to create the export.
Why do long conversations take time?
Some AI sites virtualize their message lists. AExporter must load them viewport by viewport. Do not treat a file as a complete backup if the log says incomplete scan.
Which formats require Pro?
Monthly provides Raw. Quarterly adds batch export, Clean and watermark removal. Yearly and Triennial add Pure Dialogue, Obsidian and Agent JSONL.
How can I purchase?
Mainland China purchases currently use manually delivered Xianyu redemption codes. Choose Buy now in the pricing section on our website. Checkout is handled securely by Paddle and accepts WeChat Pay, PayPal and cards (Visa, Mastercard, American Express, JCB). After payment, your redemption code is shown on the success page and emailed to you; enter it in the extension to activate. Mainland China customers can also buy a redemption code on Xianyu.
Can I move a redeemed code to another device?
The first redemption binds the current device. Contact support with the order reference for migration or exceptional cases.
What if an AI website changes?
Early Access depends on third-party page structures and cannot promise permanent compatibility. Keep the log and contact [email protected].